Job Scope

The incumbent will be responsible for servicing the individual life insurance policies, managing customer profiles and benefits to ensure customer satisfaction, managing operational risk according to the company’s risk guidelines and building a sustainable relationship of trust through open and interactive communication. S/he is also responsible to provide post-purchase services like managing premium collection channels, policy change terminations, loan & maturity disbursements, customer information and correspondence management etc. for our valued policyholders of all individual life insurance products.

Key Responsibilities

• Maintain data integrity of all records related to personal information changes of policy owners.
• Ensure all policy-related operational activities are aligned as per company guidelines.
• Align “Requests of changes” received from policy owners with the policy guideline and implement as deemed by the terms and conditions of the policy.
• Resolve system errors through investigation and support on Internal Audit & Compliance issues.
• Maintain sound relationships with Financial Associates and Branch Managers.
• Provide administrative support to team members and other relevant stakeholders.

Educational Requirements

Bachelors (4 years)/ Masters degree from any discipline.

Required Experience

Any exposure or experience in the relevant field will be an added advantage.

Functional Competencies

• Strong interpersonal & communications skill.
• Proactive attitude and problem-solving aptitude.
• Strong reasoning and analytical ability to understand the end-to-end process.
• Ability to work under pressure.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Leadership Competencies

Thinks Strategically – Sets direction aligned to the company’s strategy, applying an external and global perspective to meet local and global needs.

Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse, and multi-functional teams to successfully drive business objectives.

Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change, and ensuring high standards.

*MetLife Bangladesh is an equal opportunity employer and encourages diversity at workplace

Application Deadline: April 7, 2024